Frequently asked questions

FAQ

General

How do I get a Free Trial?

It’s very easy. On the frontpage of our site you'll find a "START MONITORING FOR FREE" button. Simply click it to get started. The duration of our Free Trials is 14 days.

How does WARM help artists claim royalties on radio plays their music has gotten?

Artists can use WARM to see exactly when and where their music is getting radio play anywhere in the world in real-time. This allows them to fact check royalty statements/payouts. WARM doesn't actively help artists claim royalties, but it provides detailed documentation of the radio airplay which is very useful when dealing with Performing Rights Organisations etc.

Does WARM do radio promotion?

WARM doesn't do radio promotion, WARM helps you to improve your radio promotion by providing you with an extensive contact list including radio promoters and radio stations around the world. At WARM we encourage you to directly contact these key agents for you to improve your radio promotion yourself.

What is WARM Promotion?

WARM Promotion is a tool you'll find in your Dashboard once you have signed up to WARM- available for paid subscriptions exclusively. This tool is meant to help you find the right Promotion contact for your music. WARM Promotion is a valuable contact list that includes radio promoters and radio stations around the world.

Subscriptions & Plans

How can I upload a song?

After having signed up to WARM, log in to your account and go the section called "Add Songs" located on the left menu of your Dashboard. You'll see a green button where you can choose to upload a new song using an mp3 file.

Is a subscription only for one song or can I upload multiple songs?

You can choose from subscriptions for 1 song, 5 songs, and 10 songs. Visit our Pricing page and you'll find plans for the selected number of songs for 1 month, 3 months, and 12 months. Sidenote: the 12-month plan allows you to exchange songs every 30 days.

How can I upgrade my subscription?

You can upgrade from the Free Trial to a paid subscription in your Dashboard. Log in to your account and go to the section called "My Songs" on the left menu of your Dashboard, choose "Single Songs" and you'll see a table: to upgrade click on the "Free Trial" button under "Plan" and follow the instructions.
****To upgrade from one paid subscription to another, contact us on Support and we'll help you.

Do multiple versions of the same song need multiple subscriptions?

Yes, if the versions are different, like a remix, for example, they are treated as two different songs. An audio fingerprint is created for each song which is how we are able to keep track of them. Two different audio fingerprints = two separated subscriptions.

How many songs can I have on the Free Trial?

Free Trials only monitor one song during 14 days.

Do coupon codes work for bundles?

Unfortunately, no. However, our pricing is the most competitive on the market, the most songs you track for longer periods of time, the more you save. You can choose a 1-song plan for 12 months and save to 40%, a 5-song plan for 12 months and save 50%, or a 10-song plan for 12 months and save 60%.

How do I cancel my subscription?

If you do not wish to renew your subscription, simply log in to your account and go the section called "My Songs" located on the left menu of your Dashboard, select the type of subscription you have ("Single Songs" or "Bundles"). Select the song you want to cancel, and switch off the "Auto-renew" button. The song will then expire automatically depending on the duration of the plan.

Data

Why can't I see my airplays when I know my song has been played?

There could be several reasons for this:

1) The airplay happened before the song was uploaded to WARM.

2) The song was uploaded but had not yet been fully processed. It can take our system 4 to 12 hours to process after a new song is uploaded.

3) We are not yet monitoring the radio station where it was played. See the list of the stations we monitor on the section called "Radio Stations" on the left menu of your Dashboard. If we are not monitoring a particular radio station and you wish WARM to monitor it, you can request it in that same page, or contact us directly on Support to do so.

4) Something went wrong with the detection. Please contact Support and provide the details of when and where the airplay happened. Our developers will investigate the case.

How far behind can I see my song's historical data?

If the song is already uploaded to WARM, you can see 30 days of historical data on all plans. On the 12-month plan, you get to see up to 90 days of historical data.

How long does it take to WARM to start monitoring a radio station?

Since it’s a manual and time-consuming process, it can take up to 1-2 months. The process may vary depending on the type of station and its location. We can’t guarantee any precise processing time, but we can assure you our team will do its best.

Is it possible to see how many radio stations WARM monitors in a certain country?

Yes! On the dashboard, click ‘radio stations’. This allows you to search or browse all of the radio stations we monitor. You can filter by continent, country and city.

When a track is just uploaded to the WARM, will it also show historical data?

We can only track airplay from the day a song is uploaded to WARM. So when uploading a new song, airplay detection will begin from that date going forward. The amount of historical data depends on when the song was uploaded.

I am not able to download my report in a PDF format.

This can be due to a number of things. Try doing one of the following:

1) Switch to another browser (Safari may experience some difficulties).

2) Switch off ad blocker.

3) Allow third party cookies.

Can I edit the metadata of the song after it was uploaded?

No, we have to do that for you. Please contact Support and send the details (artist name/song title/ISRC etc) and we will fix it for you.

Payments & Billings

How can I see my previous purchases?

Log in to your account and go to "Account" on the top right side of your Dashboard. Click the tab "Invoices" and you'll see all your previous purchases- you can download them if needed.

How do I edit my billing info?

Log in to your account and go to "Account" on the top right side of your Dashboard. Click the tab "Billing Information" and start editing. Don't forget to click the "Save Billing Info" button once you are done.
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